Privacy Policy
We value your privacy here at Quiet Orbit Studio
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather information you choose to share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is handled securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget needs. This helps us deliver a service that aligns with your corporate requirements.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this information to improve site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill floral orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requests, and communicating about your service needs.
We also utilize information to improve our services and the overall website experience. This helps us understand which corporate floral offerings are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Quiet Orbit Studio respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who assist us in operating our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We take the protection of your personal data seriously and implement suitable technical and organizational measures to safeguard it. This includes secure data storage, encrypted communications, and limited access to personal information within our organization.
Secure Storage
Personal information is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to protect information during communication between your browser and our systems.
Limited Access
Only authorized personnel who need information to provide services have access to customer data.
While we employ robust security measures, no method of transmitting data over the internet is completely secure. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights regarding your personal information. Depending on applicable laws, you may be entitled to access, correct, delete, or limit the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only as long as necessary to deliver our services and comply with legal obligations. Retention periods vary based on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: three years after the last service interaction
- Payment transaction records: seven years for tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
We employ cookies and related technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can adjust cookie settings using your browser's options. Note that turning off some cookies might impact site functionality. For full details about how we handle cookies, please read our Cookie Policy.
Third-Party Links
The site may include links to external websites or services. This privacy policy covers only Quiet Orbit Studio and our site. We are not accountable for the privacy practices of outside sites.
We advise reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
Quiet Orbit Studio Privacy Team
Floral Court, Covent Garden, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7123 4567
For inquiries related to privacy, please put "Privacy Request" in the subject line and provide as much detail as you can about your request. We strive to reply to all privacy requests within seven business days.